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Terms of Service

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These Terms of Service (the “Terms”) are a legal agreement between you and Crawl Cove (“Crawl Cove”, “we”, “us” or “our”), the provider of Crawl Cove, a desktop SEO crawler and auditing application for Windows (the “Software”), and this website (the “Site”). By creating an account, subscribing, or using the Software you agree to these Terms. If you do not agree, please do not use the Software.

In short: Crawl Cove is a paid, recurring subscription. You can cancel any time and keep access until the end of the period you’ve paid for. The Software runs on your own machine and your crawl data stays there. Use it only on sites you own or are allowed to audit. None of this affects your statutory rights as a consumer.

1. Your subscription and licence

Crawl Cove is sold as a recurring subscription, billed either monthly or yearly depending on the plan you choose. While your subscription is active and you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, worldwide licence to install and use the Software on computers you own or control, up to the device (seat) and client-project limits of your plan.

Your licence is delivered as a licence key, sent by email and available in your account dashboard. The licence is personal to you or your organisation. You may not resell, sublicense, rent, assign, or otherwise transfer your licence or licence key, or share it outside your plan’s seat limit.

Software updates and new features released while your subscription is active are included at no extra cost. If your subscription ends, your right to use the Software and to download installers ends with it.

2. Billing, renewal and cancellation

  • Auto-renewal. Your chosen payment method is charged at the start of each billing period (each month or each year) until you cancel.
  • Cancelling. You can cancel at any time from your account dashboard. Cancellation stops future charges; your access continues until the end of the period you have already paid for, and is not renewed after that.
  • Payments. Payments and subscription management are handled by Stripe. We do not see or store your full card details (see Section 7).
  • Price changes. We may change subscription prices. Any change applies to your next renewal, and we will give you reasonable advance notice by email or on the Site. You can cancel before a price change takes effect if you do not wish to continue.
  • Taxes. Prices are shown in pounds sterling (GBP). Where applicable, taxes may be added at checkout.

Refunds and your cancellation rights are covered in our Refund Policy.

3. Acceptable use

You may use the Software to crawl, audit and improve websites that you own or for which you have explicit permission to perform technical audits. You agree that you will not:

  • Crawl any website in violation of that site’s terms, its robots.txt directives, or applicable law.
  • Use the Software for any unlawful purpose or in any way that infringes the rights of others.
  • Conduct denial-of-service attacks or abusive crawling that degrades a third party’s servers.
  • Reverse-engineer, decompile, or disassemble the Software, except to the extent this restriction is prohibited by applicable law.
  • Circumvent, disable, or tamper with licence verification, or use a licence key you are not entitled to.
  • Remove, alter, or obscure any proprietary or copyright notices in the Software.

You are responsible for ensuring your use of the Software complies with all applicable laws and third-party terms, and for any sites and data you choose to crawl.

4. Intellectual property

The Software and the Site — including all code, designs, text, and trademarks — are owned by Crawl Cove and its licensors and are protected by intellectual-property laws. These Terms grant you a licence to use the Software; they do not transfer any ownership. All rights not expressly granted are reserved.

5. Updates and support

We may release updates, patches and improvements from time to time, and may change or discontinue features. Updates are distributed through the installer downloads in your dashboard. Support is provided on a reasonable-efforts basis via the contact details in Section 12; we do not guarantee specific response or resolution times.

6. Your data and privacy

Crawl Cove is local by design: the crawl data and client information processed by the desktop application — including any Google Search Console or Bing credentials you connect — are stored on your own machine and are not transmitted to us. The Software contacts us for two purposes only: to verify that your licence is active — sending your licence key, a device identifier and basic device details (device name, platform and application version) — and to check for application updates. Your crawl data and client data are never transmitted to us.

Account information you provide on the Site (such as your email address and subscription details) is handled in accordance with our Privacy Policy.

7. Disclaimers

We provide the Software with reasonable care and skill. To the extent permitted by law, and except as expressly stated in these Terms or required by your statutory rights, the Software is provided “as is” and “as available”, without further warranties. We do not warrant that the Software will be uninterrupted or entirely error-free, or that every defect will be corrected.

SEO recommendations and plain-English fixes produced by the Software are provided for information only. Search-engine rankings depend on many factors outside our control, and specific results are not guaranteed.

8. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable consumer-protection law.

Subject to that, and to the extent permitted by law, we are not liable for any loss of profit, revenue, data, goodwill, or business, or for any indirect or consequential loss, arising out of or in connection with the Software or these Terms. Our total liability to you for all claims connected with the Software or these Terms will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

9. Suspension and termination

We may suspend or terminate your licence and account access if you materially breach these Terms — for example, by abusing the Software or circumventing licence verification — where appropriate giving you notice and an opportunity to put things right. You may stop using the Software and close your account at any time. On termination, your right to use the Software ends; Sections 4, 7, 8, and 11 survive.

10. Your consumer rights

If you are a consumer, you have statutory rights under UK consumer-protection law — including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — that these Terms do not affect. Among other things, digital content should be of satisfactory quality, fit for purpose, and as described. Our voluntary refund commitment is set out in the Refund Policy, and is in addition to those rights.

11. Governing law

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts, and nothing here deprives you of the protection of mandatory laws of your country of residence.

12. Changes and contact

We may update these Terms from time to time. If we make material changes we will give notice by email to the address on your account or by a prominent notice on the Site, and the “Last updated” date above will change. Continuing to use the Software after changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at support@crawlcove.com.