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Refund Policy

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Crawl Cove is a subscription, billed monthly or yearly. We want you to be confident in your purchase, so we back it with a straightforward money-back guarantee — on top of the statutory rights you already have as a consumer.

In short: not happy within 14 days of your first payment? Email us and we’ll refund it in full. After that, you can cancel any time to stop future charges, and you keep access until the end of the period you’ve paid for.

1. Our 14-day money-back guarantee

If Crawl Cove isn’t right for you, request a full refund within 14 days of your first payment — no questions asked. Just contact us from, or referencing, the email address on your account.

Refunds are issued to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank or card issuer. We’ll confirm by email. Once a refund is processed, your licence key is deactivated and access to installer downloads ends, so please uninstall the Software from your devices.

2. After the first 14 days

You can cancel at any time from your account dashboard. Cancelling stops the next charge and your subscription will not renew; you keep access until the end of the period you’ve already paid for.

  • Monthly plans. Cancel any time before your next renewal to avoid the following month’s charge.
  • Yearly plans. Cancel any time; we don’t provide pro-rata refunds for the unused part of a yearly term once the 14-day guarantee has passed, except where your statutory rights require it.

Outside the 14-day guarantee, refunds are otherwise at our discretion — but if something has gone wrong, please get in touch and we’ll do our best to put it right.

3. Your statutory rights

This guarantee is offered in addition to, and does not affect, your rights under UK consumer law. If digital content is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, regardless of the 14-day window.

4. How to request a refund

Email us at support@crawlcove.com with:

  • The email address used for your subscription, and your order or receipt reference if you have it.
  • A note that you’d like a refund. A reason is welcome (it helps us improve) but not required.

We aim to acknowledge refund requests within one business day and process approved refunds promptly.

5. Before you raise a chargeback

If you have a billing problem, please contact us first — we can almost always resolve it faster than a bank chargeback, which can take weeks. Where a refund was available and you didn’t contact us, we may contest a chargeback, but our goal is always a fair, quick resolution.

6. Contact

Refund requests and questions go to support@crawlcove.com. We aim to respond within one business day.